Average Reviews:
(More customer reviews)I purchased this TV cart and had to call Home Decorators because I couldn't assemble it. There were no instructions included. They said I could download the instructions from the web, so I did. There were no words, only tiny, badly drawn pictures. From what I could tell, it looked like the holes were drilled in the wrong place on the top shelf. I called customer service again and they sent me another shelf which had the same problem. I called customer service again and said "maybe I'm doing something wrong, is there someone who can explain the assembly to me?" The customer service person said she didn't want to ask any of the "warehouse guys" for help because they're sarcastic and make fun of her. I called the customer service supervisor to complain. The supervisor went ahead and asked someone in the warehouse to help me. He said to put the rest of the cart together and screw the troublesome shelf on last. I said "how is that going to make a difference? it isn't going to change the position of the holes" But I did what he said and of course, it didn't make a difference. So, I called customer service again. She said maybe it was a defective batch of carts sent to Home Decorators from the manufacturer in Taiwan.
My boyfriend used the power drill to screw the shelf onto the legs, he made new holes with the drill, so the cart got assembled but. It didn't come out all that great because the wood is cheap and (now) has too many holes in it so its wobbly. I decided it wasn't worth it to send it back at this point, I'm just going find another cart elsewhere that doesn't need assembly.
I will never buy from Home Decorators ever again. This was the most frustrating experience with mail-order furniture that I've ever had.
PK
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